PayPal: Hello,*We want to help you but we're not able t...
A PayPal customer review by GetHuman user ~Ayasaki from November 20th, 2017
Background on ~Ayasaki's case
GetHuman: ~Ayasaki - can you tell our other PayPal customers when your case took place?
~Ayasaki: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Ayasaki a list of common PayPal problems)
~Ayasaki: "Account Restricted" was why I was trying to call.
~Ayasaki's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ayasaki: Hello,*We want to help you but we're not able to respond directly to emails sent to this address. If you have a question about your account, please contact us through our website. Here's how:***. Go to the PayPal website and log in to your account. **. Click "Contact Us" at the bottom of any page. **. Click "Contact Customer Service," and ask your question. **One of our Customer Service agents will reply to your question. **We value your business and want to provide you with the best customer care. **Thanks, **PayPal
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Ayasaki: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ayasaki: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Ayasaki: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Ayasaki: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ayasaki taken from his PayPal customer service problem that occurred on November 13th, 2017.