PayPal: was given that number to contact customer servi...

A PayPal customer review by GetHuman user ~mad as hell from November 25th, 2017

Background on ~mad as hell's case

GetHuman: ~mad as hell - can you tell our other PayPal customers when your case took place?
~mad as hell: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to PayPal, and if so, how?
~mad as hell: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~mad as hell a list of common PayPal problems
~mad as hell: "Overcharge/Strange charge" was why I was trying to call.

~mad as hell's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad as hell: was given that number to contact customer service for PP Extras account. After getting past the automaton I got a live person who told me that was handled by another department. She transfered me and I GOT CUT OFF! This is typical of PAYPAL. I don't know why anyone uses them. I have closed one account and am trying to close my PP Extras account which I have paid in full after requesting (by mail! that they send me a statement.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~mad as hell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad as hell: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~mad as hell: For that I would say four out of five.
GetHuman: And finally- any advice for other PayPal customers?
~mad as hell: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad as hell taken from his PayPal customer service problem that occurred on November 15th, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~mad as hell's PayPal Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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