PayPal: Unbelievably bad customer service. Without war...

A PayPal customer review by GetHuman user GetHuman-367581 from November 23rd, 2017

Background on GetHuman-367581's case

GetHuman: GetHuman-367581 - can you tell our other PayPal customers when your case took place?
GetHuman-367581: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman-367581: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-367581 a list of common PayPal problems
GetHuman-367581: "Make a purchase" was why I was trying to call.

GetHuman-367581's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367581: Unbelievably bad customer service. Without warning me, te first representative deleted a shipping address that had been confirmed through a delivery, could not be reconfirmed without another delivery -- which the current vendor would not do without having it confirmed!! The representative said "No problem. i changed 'something' on your account." He did not. Next rep was a female who had me on for over an hour as she continually put me on hold, came back with answers that did not address my question. Completely frustrating and lost the purchase I was trying to make.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-367581: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367581: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-367581: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-367581: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367581 taken from his PayPal customer service problem that occurred on November 21st, 2017.


3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
GetHuman-367581's PayPal Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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