PayPal: I had called the *** *** **** and had been on h...
A PayPal customer review by GetHuman user ~walker from November 23rd, 2017
Background on ~walker's case
GetHuman: ~walker - can you tell our other PayPal customers when your case took place?
~walker: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~walker a list of common PayPal problems)
~walker: "Refund" was why I was trying to call.
~walker's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~walker: I had called the *** *** **** and had been on hold for ** hours, in desperation I called this number *** *** **** and was pleasantly surprised to have my call answered in about * minutes. Found out after he had successfully sorted out my problem..which could not be solved online...I was speaking to Jay from VA who works from the Philippines.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~walker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~walker: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~walker: For that I would say two out of five.
GetHuman: And finally- any advice for other PayPal customers?
~walker: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~walker taken from his PayPal customer service problem that occurred on November 15th, 2017.