PayPal: I sold an item as is with no returns that is wo...

A PayPal customer review by GetHuman user ~lornalisa from November 28th, 2017

Background on ~lornalisa's case

GetHuman: ~lornalisa - can you tell our other PayPal customers when your case took place?
~lornalisa: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to PayPal, and if so, how?
~lornalisa: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~lornalisa a list of common PayPal problems
~lornalisa: "Cancel service" was why I was trying to call.

~lornalisa's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lornalisa: I sold an item as is with no returns that is worth a lot of money on Ebay. Paypal received payment from buyer. Buyer received the item. According to Paypal,funds can be released sooner once delivery of item is verified. Paypal customer service agent personally called the receiving party and the trucking company I used to ship the item to confirm it was delivered. I called Paypal to facilitate release of funds but according to them, unfortunately the funds cannot be released until the date indicated. I am very frustrated at this point. I'm out of the item which I paid for shipping, I'm paying for Paypal's hefty fee and in the meantime they have the use of the funds. I don't think this is a fair practice when I have fully performed my duty as a seller. I am ready to file a complaint.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~lornalisa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lornalisa: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~lornalisa: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~lornalisa: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lornalisa taken from his PayPal customer service problem that occurred on November 17th, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~lornalisa's PayPal Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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