PayPal: Locked in a web of customer service. Horrible t...

A PayPal customer review by GetHuman user ~dog51ruth from November 22nd, 2017

Background on ~dog51ruth's case

GetHuman: ~dog51ruth - can you tell our other PayPal customers when your case took place?
~dog51ruth: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to PayPal, and if so, how?
~dog51ruth: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~dog51ruth a list of common PayPal problems
~dog51ruth: "Refund" was why I was trying to call.

~dog51ruth's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dog51ruth: Locked in a web of customer service. Horrible to deal with. No way to change an email address or personal information. No way to contact them. They will be sued and deserve to be!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~dog51ruth: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dog51ruth: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~dog51ruth: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~dog51ruth: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dog51ruth taken from his PayPal customer service problem that occurred on November 17th, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~dog51ruth's PayPal Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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