PayPal: *** minutes* spoke to * people* wouldn't tell m...
A PayPal customer review by GetHuman user ~differentage from November 24th, 2017
Background on ~differentage's case
GetHuman: ~differentage - can you tell our other PayPal customers when your case took place?
~differentage: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~differentage a list of common PayPal problems)
~differentage: "Complaint" was why I was trying to call.
~differentage's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~differentage: *** minutes* spoke to * people* wouldn't tell my why I was being blocked from using my bank account or credit card. Finally, deduced the VISA was up to the max because PP wouldn't let me use the bank account with $*,*** available. It is confirmed, verified, authenticated.....Day * of not being able to use bank account. Received a survey to complete post the ***-minute experience. Explained the frustration of not being able to use the bank account directly ---still not able to use it tonight. The first one told me "Sellers like echecks." I said, "They hate echecks* takes ** days to get their money." Money comes from my account immediatel (bank confirmed), PP keeps it for * days minimum, then gives it to sellers ---another way to get more profit, I say.**Greedy --- neither Ebay nor PayPal have sufficient staff.**What CUSTOMER SERVICE. There isn't any.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~differentage: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~differentage: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~differentage: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~differentage: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~differentage taken from his PayPal customer service problem that occurred on November 17th, 2017.