PayPal: they closed a claim because of a tracking numbe...
A PayPal customer review by GetHuman user GetHuman-374711 from November 28th, 2017
Background on GetHuman-374711's case
GetHuman: GetHuman-374711 - can you tell our other PayPal customers when your case took place?
GetHuman-374711: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374711 a list of common PayPal problems)
GetHuman-374711: "Hacked account" was why I was trying to call.
GetHuman-374711's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374711: they closed a claim because of a tracking number saying delivered. problem was not delivered, per the post office, the post master told me what PayPal is responsible for. once they read my e mail from them, They suggested I go to apple pay. and I cannot get a person to talk to so they can learn how to legally operate with the post office , they dont care, and the smart **** comments in the background were degrading. when asked if they are in the country answer " no" they are responsable for more then they think.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-374711: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374711: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-374711: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-374711: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374711 taken from his PayPal customer service problem that occurred on November 24th, 2017.