PayPal: Very good and very fast. Previously waited for...

A PayPal customer review by GetHuman user ~Xmas Mama from November 25th, 2017

Background on ~Xmas Mama's case

GetHuman: ~Xmas Mama - can you tell our other PayPal customers when your case took place?
~Xmas Mama: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to PayPal, and if so, how?
~Xmas Mama: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~Xmas Mama a list of common PayPal problems
~Xmas Mama: "Complaint" was why I was trying to call.

~Xmas Mama's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Xmas Mama: Very good and very fast. Previously waited for * hours with no response when Ebay called so was very happy to have this * work!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Xmas Mama: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Xmas Mama: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Xmas Mama: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Xmas Mama: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Xmas Mama taken from his PayPal customer service problem that occurred on November 23rd, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~Xmas Mama's PayPal Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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