PayPal: Maybe this could save you a phone call: Green D...
A PayPal customer review by GetHuman user ~kimmy2012 from November 17th, 2017
Background on ~kimmy2012's case
GetHuman: ~kimmy2012 - can you tell our other PayPal customers when your case took place?
~kimmy2012: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~kimmy2012 a list of common PayPal problems)
~kimmy2012: "Update account information" was why I was trying to call.
~kimmy2012's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kimmy2012: Maybe this could save you a phone call: Green Dot is the only prepaid credit card that will actually show up on your Pay Pal balance. Any other card is good, but Green Dot is linked directly to Pay Pal. So if your money does not show up and you need to make a purchase, make it through your credit card that is linked to Pay Pal, and the remaining balance of the Pay Pal will show up in your transaction. It took me * phone calls and * or * hours to figure out that one.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~kimmy2012: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kimmy2012: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~kimmy2012: For that I would say four out of five.
GetHuman: And finally- any advice for other PayPal customers?
~kimmy2012: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kimmy2012 taken from his PayPal customer service problem that occurred on November 7th, 2017.