PayPal: Passed to wrong department three times. Had to...
A PayPal customer review by GetHuman user GetHuman-106169 from November 24th, 2017
Background on GetHuman-106169's case
GetHuman: GetHuman-106169 - can you tell our other PayPal customers when your case took place?
GetHuman-106169: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-106169 a list of common PayPal problems)
GetHuman-106169: "Billing" was why I was trying to call.
GetHuman-106169's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-106169: Passed to wrong department three times. Had to answer the same set of questions each time. Staff had very poor english skills and did not understand what I was asking. After starting the *th conversion got fed up. Paypal need to abandon the 'script monkey' approach and employ knowledgeable staff who can actually speak English.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-106169: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-106169: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-106169: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-106169: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-106169 taken from his PayPal customer service problem that occurred on November 21st, 2017.