PayPal: I waited ** minutes for a customer service repr...
A PayPal customer review by GetHuman user ~John Lyon from November 24th, 2017
Background on ~John Lyon's case
GetHuman: ~John Lyon - can you tell our other PayPal customers when your case took place?
~John Lyon: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~John Lyon a list of common PayPal problems)
~John Lyon: "Complaint" was why I was trying to call.
~John Lyon's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Lyon: I waited ** minutes for a customer service representative finally hung up in disgust. I just won't do business with your vendors.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~John Lyon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Lyon: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~John Lyon: For that I would say two out of five.
GetHuman: And finally- any advice for other PayPal customers?
~John Lyon: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Lyon taken from his PayPal customer service problem that occurred on November 21st, 2017.