Unless you have time and money to waste, PAYPAL...
A PayPal customer review by GetHuman user ~SUPERMOMMI25 from October 30th, 2017
Background on ~SUPERMOMMI25's case
GetHuman: ~SUPERMOMMI25 - can you tell our other PayPal customers when your case took place?
~SUPERMOMMI25: Sure. It was morning, on October 23rd.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~SUPERMOMMI25 a list of common PayPal problems)
~SUPERMOMMI25: "Dispute a Charge" was why I was trying to call.
~SUPERMOMMI25's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SUPERMOMMI25: Unless you have time and money to waste, PAYPAL IS A SCAM!!! I have called in with the same problem for the FOURTH time today!! Once again a horrible experience!! Believe me I am a VERY patient, polite, reasonable person whom have never received such treatment from ANY company I have business with!! All I ask for is a CONSTANT answer! If they is one mistake made, fine no problem were all human BUT when you have the same problem FOUR times!!! THERE IS A PROBLEM!! Each and EVERY time I call in I am told something completely different then the previous agent! I can never get a concrete answer or even someone that SPEAKS PROPER ENGLISH!! I have been rushed, ignored, on hold for over a hour and a half, over talked, and transfer to Ebay WITHOUT my consent or resolving the issue only to YET AGAIN explain my story AGAIN and to AGAIN receive no resolution! Today I CANCELED my PayPal account and will NEVER use AGAIN!!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~SUPERMOMMI25: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SUPERMOMMI25: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~SUPERMOMMI25: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~SUPERMOMMI25: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SUPERMOMMI25 taken from his PayPal customer service problem that occurred on October 23rd, 2017.