Paychex: The number reaches a voice mail loop, not a liv...
A Paychex customer review by GetHuman user GetHuman-418496 from November 2nd, 2017
Background on GetHuman-418496's case
GetHuman: GetHuman-418496 - can you tell our other Paychex customers when your case took place?
GetHuman-418496: Sure. It was afternoon, on October 30th.
GetHuman: Did you reach out to Paychex, and if so, how?
GetHuman: And which of these common Paychex customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-418496 a list of common Paychex problems)
GetHuman-418496: "Change or cancel account" was why I was trying to call.
GetHuman-418496's review of Paychex customer service
GetHuman: So how would you sum up your experience for GetHuman's Paychex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-418496: The number reaches a voice mail loop, not a live person. When I was finally transferred to a "live person" I was tied into the operator's conversation with someone else. I could hear their confidential information. I kept saying "Hello" but apparently no one could hear me and then I was disconnected.
GetHuman: Let's quantify your experience contacting Paychex. On a scale of 1 to 5, how easy is it go get help on a Paychex problem?
GetHuman-418496: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-418496: I'd give them a one out of five on communication.
GetHuman: And what about Paychex's ability to quickly and effectively address your problem?
GetHuman-418496: For that I would say four out of five.
GetHuman: And finally- any advice for other Paychex customers?
GetHuman-418496: Call them early in the day or late. Don't forget any personal or account information you might need for Paychex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-418496 taken from his Paychex customer service problem that occurred on October 30th, 2017.