Paychex: my ***k account got locked up in website and ph...
A Paychex customer review by GetHuman user ~lynn from November 21st, 2017
Background on ~lynn's case
GetHuman: ~lynn - can you tell our other Paychex customers when your case took place?
~lynn: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Paychex, and if so, how?
GetHuman: And which of these common Paychex customer issues best describes the reason you wanted to talk to them?
(Shows ~lynn a list of common Paychex problems)
~lynn: "Recover account" was why I was trying to call.
~lynn's review of Paychex customer service
GetHuman: So how would you sum up your experience for GetHuman's Paychex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lynn: my ***k account got locked up in website and phone system. I have been losing money in my account. But they dont allow me to change the investment by papaerwork and so I stuck in current allocation. I want to talk to their manager. But they refused to direct me to complaint line or managers.
GetHuman: Let's quantify your experience contacting Paychex. On a scale of 1 to 5, how easy is it go get help on a Paychex problem?
~lynn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lynn: I'd give them a four out of five on communication.
GetHuman: And what about Paychex's ability to quickly and effectively address your problem?
~lynn: For that I would say three out of five.
GetHuman: And finally- any advice for other Paychex customers?
~lynn: Call them early in the day or late. Don't forget any personal or account information you might need for Paychex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lynn taken from his Paychex customer service problem that occurred on November 18th, 2017.