Pennsylvania American Water: Asked a question that the call center could not...
A Pennsylvania American Water customer review by GetHuman user ~Elaine53 from November 21st, 2017
Background on ~Elaine53's case
GetHuman: ~Elaine53 - can you tell our other Pennsylvania American Water customers when your case took place?
~Elaine53: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Pennsylvania American Water, and if so, how?
GetHuman: And which of these common Pennsylvania American Water customer issues best describes the reason you wanted to talk to them?
(Shows ~Elaine53 a list of common Pennsylvania American Water problems)
~Elaine53: "Setup service" was why I was trying to call.
~Elaine53's review of Pennsylvania American Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Pennsylvania American Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elaine53: Asked a question that the call center could not answer but did respond to. I am satisfied with the results
GetHuman: Let's quantify your experience contacting Pennsylvania American Water. On a scale of 1 to 5, how easy is it go get help on a Pennsylvania American Water problem?
~Elaine53: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elaine53: I'd give them a three out of five on communication.
GetHuman: And what about Pennsylvania American Water's ability to quickly and effectively address your problem?
~Elaine53: For that I would say four out of five.
GetHuman: And finally- any advice for other Pennsylvania American Water customers?
~Elaine53: Call them early in the day or late. Don't forget any personal or account information you might need for Pennsylvania American Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elaine53 taken from his Pennsylvania American Water customer service problem that occurred on November 12th, 2017.
Pennsylvania American Water
2.50 of 5 stars | 3 reviews
~Elaine53's Pennsylvania American Water Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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