Pennsylvania American Water: received call from ***-***-***** no msg. left...

A Pennsylvania American Water customer review by GetHuman user GetHuman-368140 from November 20th, 2017

Background on GetHuman-368140's case

GetHuman: GetHuman-368140 - can you tell our other Pennsylvania American Water customers when your case took place?
GetHuman-368140: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Pennsylvania American Water, and if so, how?
GetHuman-368140: I used the 800-565-7292 number I found for on the GetHuman Pennsylvania American Water customer phone number page I was on: Pennsylvania American Water Customer Service Phone Number
GetHuman: And which of these common Pennsylvania American Water customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-368140 a list of common Pennsylvania American Water problems)
GetHuman-368140: "Change appointment" was why I was trying to call.

GetHuman-368140's review of Pennsylvania American Water customer service

GetHuman: So how would you sum up your experience for GetHuman's Pennsylvania American Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-368140: received call from ***-***-***** no msg. left* called number and found it was PA. American water. After **' of listening to scare tactic msg. trying to sell flood insurance an impolite fellow named kevin answered phone & told me he had no knowledge (or computer info) re their earlier call to me. WTF?
GetHuman: Let's quantify your experience contacting Pennsylvania American Water. On a scale of 1 to 5, how easy is it go get help on a Pennsylvania American Water problem?
GetHuman-368140: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-368140: I'd give them a one out of five on communication.
GetHuman: And what about Pennsylvania American Water's ability to quickly and effectively address your problem?
GetHuman-368140: For that I would say two out of five.
GetHuman: And finally- any advice for other Pennsylvania American Water customers?
GetHuman-368140: Call them early in the day or late. Don't forget any personal or account information you might need for Pennsylvania American Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-368140 taken from his Pennsylvania American Water customer service problem that occurred on November 11th, 2017.

Pennsylvania American Water

2.50 of 5 stars | 3 reviews

GetHuman-368140's Pennsylvania American Water Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Pennsylvania American Water, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Pennsylvania American Water in any way.

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