People Magazine: I renewed for ** weeks and tried to explain to...
A People Magazine customer review by GetHuman user ~nklas from November 14th, 2017
Background on ~nklas's case
GetHuman: ~nklas - can you tell our other People Magazine customers when your case took place?
~nklas: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to People Magazine, and if so, how?
GetHuman: And which of these common People Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~nklas a list of common People Magazine problems)
~nklas: "Change of Address" was why I was trying to call.
~nklas's review of People Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's People Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nklas: I renewed for ** weeks and tried to explain to customer service that my new expiration date was only ** weeks. The man rudely said "computers don't make mistakes" and he made no attempt to explain the discrepancy. So I hung up and counted on the calendar and found they were wrong. Had to call back a second time and a new representative corrected the mistake without an apology. I will definitely check the dates in the future.
GetHuman: Let's quantify your experience contacting People Magazine. On a scale of 1 to 5, how easy is it go get help on a People Magazine problem?
~nklas: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nklas: I'd give them a five out of five on communication.
GetHuman: And what about People Magazine's ability to quickly and effectively address your problem?
~nklas: For that I would say five out of five.
GetHuman: And finally- any advice for other People Magazine customers?
~nklas: Call them early in the day or late. Don't forget any personal or account information you might need for People Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nklas taken from his People Magazine customer service problem that occurred on November 7th, 2017.