Pep Boys: Now that I have found the very best, I will for...
A Pep Boys customer review by GetHuman user ~Gwen from November 17th, 2017
Background on ~Gwen's case
GetHuman: ~Gwen - can you tell our other Pep Boys customers when your case took place?
~Gwen: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Pep Boys, and if so, how?
GetHuman: And which of these common Pep Boys customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwen a list of common Pep Boys problems)
~Gwen: "None of those really matches why I wanted to call Pep Boys that day." was why I was trying to call.
~Gwen's review of Pep Boys customer service
GetHuman: So how would you sum up your experience for GetHuman's Pep Boys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwen: Now that I have found the very best, I will forget about the rest. Pep Boys in Gardendale, Al. ***** is the very best. Great service begin with a great manager and you have the very best in Terrance at this location.*Thank you for having this manager and crew at this location in Gardendale, AL. I even met some new friends there.
GetHuman: Let's quantify your experience contacting Pep Boys. On a scale of 1 to 5, how easy is it go get help on a Pep Boys problem?
~Gwen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwen: I'd give them a one out of five on communication.
GetHuman: And what about Pep Boys's ability to quickly and effectively address your problem?
~Gwen: For that I would say one out of five.
GetHuman: And finally- any advice for other Pep Boys customers?
~Gwen: Call them early in the day or late. Don't forget any personal or account information you might need for Pep Boys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwen taken from his Pep Boys customer service problem that occurred on November 15th, 2017.