Pep Boys: STINKS. I RECEIVED an ad today for full synthet...
A Pep Boys customer review by GetHuman user GetHuman-67828 from November 22nd, 2017
Background on GetHuman-67828's case
GetHuman: GetHuman-67828 - can you tell our other Pep Boys customers when your case took place?
GetHuman-67828: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Pep Boys, and if so, how?
GetHuman: And which of these common Pep Boys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-67828 a list of common Pep Boys problems)
GetHuman-67828: "None of those really matches why I wanted to call Pep Boys that day." was why I was trying to call.
GetHuman-67828's review of Pep Boys customer service
GetHuman: So how would you sum up your experience for GetHuman's Pep Boys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-67828: STINKS. I RECEIVED an ad today for full synthetic oil chang @$**.** with oil & oil filter, free tire rotation, etc. I called the local store and the price was over $** since my Sienna takes * qts. of oil. That is false advertising. check you ads. I am not paying $** additional money for * quart of oil. I eill report you to the better business bureau in Harrisburg, Pa. Then when an agent finally adswered my call, he hung up on me when it explained about the ad.*Bait & switch or thievery is what they call it. I want some answers!!!!!!!!!
GetHuman: Let's quantify your experience contacting Pep Boys. On a scale of 1 to 5, how easy is it go get help on a Pep Boys problem?
GetHuman-67828: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-67828: I'd give them a one out of five on communication.
GetHuman: And what about Pep Boys's ability to quickly and effectively address your problem?
GetHuman-67828: For that I would say four out of five.
GetHuman: And finally- any advice for other Pep Boys customers?
GetHuman-67828: Call them early in the day or late. Don't forget any personal or account information you might need for Pep Boys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-67828 taken from his Pep Boys customer service problem that occurred on November 15th, 2017.