PepsiCo: Aside from the five minute wait the customer se...
A PepsiCo customer review by GetHuman user GetHuman-350211 from November 13th, 2017
Background on GetHuman-350211's case
GetHuman: GetHuman-350211 - can you tell our other PepsiCo customers when your case took place?
GetHuman-350211: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to PepsiCo, and if so, how?
GetHuman: And which of these common PepsiCo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350211 a list of common PepsiCo problems)
GetHuman-350211: "Where to buy" was why I was trying to call.
GetHuman-350211's review of PepsiCo customer service
GetHuman: So how would you sum up your experience for GetHuman's PepsiCo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350211: Aside from the five minute wait the customer service exceeded my expectations.*Chrissy was able to direct me to the appropriate contact and was able to provide a valid phone number.
GetHuman: Let's quantify your experience contacting PepsiCo. On a scale of 1 to 5, how easy is it go get help on a PepsiCo problem?
GetHuman-350211: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350211: I'd give them a four out of five on communication.
GetHuman: And what about PepsiCo's ability to quickly and effectively address your problem?
GetHuman-350211: For that I would say one out of five.
GetHuman: And finally- any advice for other PepsiCo customers?
GetHuman-350211: Call them early in the day or late. Don't forget any personal or account information you might need for PepsiCo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350211 taken from his PepsiCo customer service problem that occurred on November 3rd, 2017.