PerformanceBike.com: Cody at Lynnwood,Wa. store was outstanding. Exc...
A PerformanceBike.com customer review by GetHuman user ~Hoff Runner from November 20th, 2017
Background on ~Hoff Runner's case
GetHuman: ~Hoff Runner - can you tell our other PerformanceBike.com customers when your case took place?
~Hoff Runner: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to PerformanceBike.com, and if so, how?
GetHuman: And which of these common PerformanceBike.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Hoff Runner a list of common PerformanceBike.com problems)
~Hoff Runner: "Complaint" was why I was trying to call.
~Hoff Runner's review of PerformanceBike.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PerformanceBike.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hoff Runner: Cody at Lynnwood,Wa. store was outstanding. Excellent communicator on the products I was purchasing. Not only did he give me a fair price,plus a $** discount but also installed the items purchased onto my bike right away. I felt I connected with someone passionate about the biker lifestyle. Thanks guys. Excellent service!
GetHuman: Let's quantify your experience contacting PerformanceBike.com. On a scale of 1 to 5, how easy is it go get help on a PerformanceBike.com problem?
~Hoff Runner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hoff Runner: I'd give them a four out of five on communication.
GetHuman: And what about PerformanceBike.com's ability to quickly and effectively address your problem?
~Hoff Runner: For that I would say five out of five.
GetHuman: And finally- any advice for other PerformanceBike.com customers?
~Hoff Runner: Call them early in the day or late. Don't forget any personal or account information you might need for PerformanceBike.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hoff Runner taken from his PerformanceBike.com customer service problem that occurred on November 15th, 2017.
PerformanceBike.com
5.00 of 5 stars | 4 reviews
~Hoff Runner's PerformanceBike.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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