PerformanceBike.com: Told me they would honor the prices tomorrow, b...
A PerformanceBike.com customer review by GetHuman user ~tthomas from November 22nd, 2017
Background on ~tthomas's case
GetHuman: ~tthomas - can you tell our other PerformanceBike.com customers when your case took place?
~tthomas: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to PerformanceBike.com, and if so, how?
GetHuman: And which of these common PerformanceBike.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tthomas a list of common PerformanceBike.com problems)
~tthomas: "Overcharge/Strange charge" was why I was trying to call.
~tthomas's review of PerformanceBike.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PerformanceBike.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tthomas: Told me they would honor the prices tomorrow, because of the too many redirects (ordering system crash).
GetHuman: Let's quantify your experience contacting PerformanceBike.com. On a scale of 1 to 5, how easy is it go get help on a PerformanceBike.com problem?
~tthomas: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tthomas: I'd give them a three out of five on communication.
GetHuman: And what about PerformanceBike.com's ability to quickly and effectively address your problem?
~tthomas: For that I would say four out of five.
GetHuman: And finally- any advice for other PerformanceBike.com customers?
~tthomas: Call them early in the day or late. Don't forget any personal or account information you might need for PerformanceBike.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tthomas taken from his PerformanceBike.com customer service problem that occurred on November 16th, 2017.
PerformanceBike.com
5.00 of 5 stars | 4 reviews
~tthomas's PerformanceBike.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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