Pet360: your webb page has problems

A Pet360 customer review by GetHuman user GetHuman-fgittner from December 7th, 2017

Background on GetHuman-fgittner's case

GetHuman: GetHuman-fgittner - can you tell our other Pet360 customers when your case took place?
GetHuman-fgittner: Yes. It was middle of the night, on December 4th.
GetHuman: Did you reach out to Pet360, and if so, how?
GetHuman-fgittner: I used the 877-973-8360 number I found for on the GetHuman Pet360 customer phone number page I was on: Pet360 Customer Service Phone Number
GetHuman: And which of these common Pet360 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fgittner a list of common Pet360 problems)
GetHuman-fgittner: "Track order" was why I was trying to call.

GetHuman-fgittner's review of Pet360 customer service

GetHuman: So how would you sum up your experience for GetHuman's Pet360 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fgittner: your webb page has problems
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-fgittner: each time I go to your page my computer crashes and have to log off and start over.
GetHuman: Let's quantify your experience contacting Pet360. On a scale of 1 to 5, how easy is it go get help on a Pet360 problem?
GetHuman-fgittner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fgittner: I'd give them a one out of five on communication.
GetHuman: And what about Pet360's ability to quickly and effectively address your problem?
GetHuman-fgittner: For that I would say four out of five.
GetHuman: And finally- any advice for other Pet360 customers?
GetHuman-fgittner: Call them early in the day or late. Don't forget any personal or account information you might need for Pet360 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fgittner taken from his Pet360 customer service problem that occurred on December 4th, 2017.

Pet360

1.00 of 5 stars | 4 reviews

GetHuman-fgittner's Pet360 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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