Peter Pan Bus: Absolutely terrible. The WORST bus service ever...
A Peter Pan Bus customer review by GetHuman user ~pissedoff from November 15th, 2017
Background on ~pissedoff's case
GetHuman: ~pissedoff - can you tell our other Peter Pan Bus customers when your case took place?
~pissedoff: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Peter Pan Bus, and if so, how?
GetHuman: And which of these common Peter Pan Bus customer issues best describes the reason you wanted to talk to them?
(Shows ~pissedoff a list of common Peter Pan Bus problems)
~pissedoff: "Loyalty program" was why I was trying to call.
~pissedoff's review of Peter Pan Bus customer service
GetHuman: So how would you sum up your experience for GetHuman's Peter Pan Bus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissedoff: Absolutely terrible. The WORST bus service ever. People were rude, unhelpful, made me wait in multiple lines, and I missed my bus. All because Peter Pan doesn't have the brains to know that it is STANDARD to email people a confirmation of their ticket purchase. ***** you all, I hope you get beat out by Megabus.
GetHuman: Let's quantify your experience contacting Peter Pan Bus. On a scale of 1 to 5, how easy is it go get help on a Peter Pan Bus problem?
~pissedoff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissedoff: I'd give them a four out of five on communication.
GetHuman: And what about Peter Pan Bus's ability to quickly and effectively address your problem?
~pissedoff: For that I would say three out of five.
GetHuman: And finally- any advice for other Peter Pan Bus customers?
~pissedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Peter Pan Bus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissedoff taken from his Peter Pan Bus customer service problem that occurred on November 6th, 2017.