Petfooddirect.com: The entire package of dog food was expired a mo...
A Petfooddirect.com customer review by GetHuman user GetHuman-47209 from November 15th, 2017
Background on GetHuman-47209's case
GetHuman: GetHuman-47209 - can you tell our other Petfooddirect.com customers when your case took place?
GetHuman-47209: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Petfooddirect.com, and if so, how?
GetHuman: And which of these common Petfooddirect.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47209 a list of common Petfooddirect.com problems)
GetHuman-47209: "Returns" was why I was trying to call.
GetHuman-47209's review of Petfooddirect.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Petfooddirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47209: The entire package of dog food was expired a month prior to shipping. Now I have to spend postage to return all ** the labels.
GetHuman: Let's quantify your experience contacting Petfooddirect.com. On a scale of 1 to 5, how easy is it go get help on a Petfooddirect.com problem?
GetHuman-47209: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47209: I'd give them a five out of five on communication.
GetHuman: And what about Petfooddirect.com's ability to quickly and effectively address your problem?
GetHuman-47209: For that I would say three out of five.
GetHuman: And finally- any advice for other Petfooddirect.com customers?
GetHuman-47209: Call them early in the day or late. Don't forget any personal or account information you might need for Petfooddirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47209 taken from his Petfooddirect.com customer service problem that occurred on November 12th, 2017.
Petfooddirect.com
5.00 of 5 stars | 8 reviews
GetHuman-47209's Petfooddirect.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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