Pfizer Inc.: Called from the Midwest at *:** am and was told...
A Pfizer Inc. customer review by GetHuman user ~KTJ from November 4th, 2017
Background on ~KTJ's case
GetHuman: ~KTJ - can you tell our other Pfizer Inc. customers when your case took place?
~KTJ: Yup. It was morning, on November 2nd.
GetHuman: Did you reach out to Pfizer Inc., and if so, how?
GetHuman: And which of these common Pfizer Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~KTJ a list of common Pfizer Inc. problems)
~KTJ: "None of those really matches why I wanted to call Pfizer Inc. that day." was why I was trying to call.
~KTJ's review of Pfizer Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Pfizer Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KTJ: Called from the Midwest at *:** am and was told by a live person, not a recording, that their offices don't open until * am Eastern Time. I said, so * more minutes? And I all I heard was them disconnecting me.
GetHuman: Let's quantify your experience contacting Pfizer Inc.. On a scale of 1 to 5, how easy is it go get help on a Pfizer Inc. problem?
~KTJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KTJ: I'd give them a five out of five on communication.
GetHuman: And what about Pfizer Inc.'s ability to quickly and effectively address your problem?
~KTJ: For that I would say four out of five.
GetHuman: And finally- any advice for other Pfizer Inc. customers?
~KTJ: Call them early in the day or late. Don't forget any personal or account information you might need for Pfizer Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KTJ taken from his Pfizer Inc. customer service problem that occurred on November 2nd, 2017.