Philadelphia Gas Works: I will never get the parts and labor plan again...
A Philadelphia Gas Works customer review by GetHuman user GetHuman-19254 from November 27th, 2017
Background on GetHuman-19254's case
GetHuman: GetHuman-19254 - can you tell our other Philadelphia Gas Works customers when your case took place?
GetHuman-19254: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Philadelphia Gas Works, and if so, how?
GetHuman: And which of these common Philadelphia Gas Works customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19254 a list of common Philadelphia Gas Works problems)
GetHuman-19254: "Complaint" was why I was trying to call.
GetHuman-19254's review of Philadelphia Gas Works customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Gas Works customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19254: I will never get the parts and labor plan again. Heater went out in the winter and there was a * day wait for a serviceman. I called a plberbinstead. * months later , had problems again and NObody from PGW showed up after we waited for almost * hours.
GetHuman: Let's quantify your experience contacting Philadelphia Gas Works. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Gas Works problem?
GetHuman-19254: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19254: I'd give them a one out of five on communication.
GetHuman: And what about Philadelphia Gas Works's ability to quickly and effectively address your problem?
GetHuman-19254: For that I would say one out of five.
GetHuman: And finally- any advice for other Philadelphia Gas Works customers?
GetHuman-19254: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Gas Works to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19254 taken from his Philadelphia Gas Works customer service problem that occurred on November 22nd, 2017.