Philadelphia Gas Works: Their automated menu is worthless. I probably w...
A Philadelphia Gas Works customer review by GetHuman user ~r from November 5th, 2017
Background on ~r's case
GetHuman: ~r - can you tell our other Philadelphia Gas Works customers when your case took place?
~r: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to Philadelphia Gas Works, and if so, how?
GetHuman: And which of these common Philadelphia Gas Works customer issues best describes the reason you wanted to talk to them?
(Shows ~r a list of common Philadelphia Gas Works problems)
~r: "Meter reading" was why I was trying to call.
~r's review of Philadelphia Gas Works customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Gas Works customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~r: Their automated menu is worthless. I probably went through every bill or payment related option, only to get a recorded message or a voicemail every single time.**They state in the voicemail greetings that the hours are from *am to *pm, but somehow everyone went home before *:**pm, because nobody picked up the phone.**I finally got frustrated and just hit * a bunch of times, and got a person within ** seconds. Figures.
GetHuman: Let's quantify your experience contacting Philadelphia Gas Works. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Gas Works problem?
~r: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~r: I'd give them a four out of five on communication.
GetHuman: And what about Philadelphia Gas Works's ability to quickly and effectively address your problem?
~r: For that I would say one out of five.
GetHuman: And finally- any advice for other Philadelphia Gas Works customers?
~r: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Gas Works to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~r taken from his Philadelphia Gas Works customer service problem that occurred on November 3rd, 2017.