Philadelphia Inquirer: I pay for my subscription automatically with my...
A Philadelphia Inquirer customer review by GetHuman user ~me from November 14th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other Philadelphia Inquirer customers when your case took place?
~me: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common Philadelphia Inquirer problems)
~me: "Update Account Info" was why I was trying to call.
~me's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I pay for my subscription automatically with my credit card. I have a new card and I called to find out how I could change the card information for my payments. There is no option to perform that information. The option to change is not even on the web site.
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~me: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a five out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~me: For that I would say four out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his Philadelphia Inquirer customer service problem that occurred on November 12th, 2017.