Philadelphia Inquirer: Service was excellent, especially considering i...
A Philadelphia Inquirer customer review by GetHuman user ~Doctor Rich from November 20th, 2017
Background on ~Doctor Rich's case
GetHuman: ~Doctor Rich - can you tell our other Philadelphia Inquirer customers when your case took place?
~Doctor Rich: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~Doctor Rich a list of common Philadelphia Inquirer problems)
~Doctor Rich: "Lower my bill" was why I was trying to call.
~Doctor Rich's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doctor Rich: Service was excellent, especially considering it is an automated system on the front end. I was turned over to a human being quickly and she was courteous and helpful.
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~Doctor Rich: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doctor Rich: I'd give them a five out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~Doctor Rich: For that I would say five out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~Doctor Rich: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doctor Rich taken from his Philadelphia Inquirer customer service problem that occurred on November 18th, 2017.