Philip Morris: Got a Really nice tent :) With no poles :( Call...
A Philip Morris customer review by GetHuman user ~Lisa Mckeehan from November 28th, 2017
Background on ~Lisa Mckeehan's case
GetHuman: ~Lisa Mckeehan - can you tell our other Philip Morris customers when your case took place?
~Lisa Mckeehan: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Philip Morris, and if so, how?
GetHuman: And which of these common Philip Morris customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa Mckeehan a list of common Philip Morris problems)
~Lisa Mckeehan: "Complaint" was why I was trying to call.
~Lisa Mckeehan's review of Philip Morris customer service
GetHuman: So how would you sum up your experience for GetHuman's Philip Morris customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa Mckeehan: Got a Really nice tent :) With no poles :( Called customer care and, they said they could not help me :( So, I have a tent i can not use :( what a bummer :(
GetHuman: Let's quantify your experience contacting Philip Morris. On a scale of 1 to 5, how easy is it go get help on a Philip Morris problem?
~Lisa Mckeehan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa Mckeehan: I'd give them a four out of five on communication.
GetHuman: And what about Philip Morris's ability to quickly and effectively address your problem?
~Lisa Mckeehan: For that I would say one out of five.
GetHuman: And finally- any advice for other Philip Morris customers?
~Lisa Mckeehan: Call them early in the day or late. Don't forget any personal or account information you might need for Philip Morris to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa Mckeehan taken from his Philip Morris customer service problem that occurred on November 25th, 2017.