Philip Morris: When you pay over $*.** per pack the last thing...
Background on GetHuman500's case
GetHuman: GetHuman500 - can you tell our other Philip Morris customers when your case took place?
GetHuman500: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Philip Morris, and if so, how?
GetHuman: And which of these common Philip Morris customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman500 a list of common Philip Morris problems)
GetHuman500: "Returns" was why I was trying to call.
GetHuman500's review of Philip Morris customer service
GetHuman: So how would you sum up your experience for GetHuman's Philip Morris customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman500: When you pay over $*.** per pack the last thing you want to see is a hole in one or more of you cigarettes like I just found
GetHuman: Let's quantify your experience contacting Philip Morris. On a scale of 1 to 5, how easy is it go get help on a Philip Morris problem?
GetHuman500: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman500: I'd give them a two out of five on communication.
GetHuman: And what about Philip Morris's ability to quickly and effectively address your problem?
GetHuman500: For that I would say one out of five.
GetHuman: And finally- any advice for other Philip Morris customers?
GetHuman500: Call them early in the day or late. Don't forget any personal or account information you might need for Philip Morris to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman500 taken from his Philip Morris customer service problem that occurred on November 25th, 2017.