Philips Norelco: Called once to explain a problem with razor and...

A Philips Norelco customer review by GetHuman user ~Ronmar from November 12th, 2017

Background on ~Ronmar's case

GetHuman: ~Ronmar - can you tell our other Philips Norelco customers when your case took place?
~Ronmar: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Philips Norelco, and if so, how?
~Ronmar: I used the 800-243-3050 number I found for on the GetHuman Philips Norelco customer phone number page I was on: Philips Norelco Customer Service Phone Number
GetHuman: And which of these common Philips Norelco customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronmar a list of common Philips Norelco problems)
~Ronmar: "Repairs" was why I was trying to call.

~Ronmar's review of Philips Norelco customer service

GetHuman: So how would you sum up your experience for GetHuman's Philips Norelco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronmar: Called once to explain a problem with razor and told would send another right away. The next day rec'd a call from claims and told they were sending a RA immediately by e-mail. * weeks later no RA or contact. Called again today and told must have claims call w*i **-** hrs. POOR CUSTOMER SERVICE
GetHuman: Let's quantify your experience contacting Philips Norelco. On a scale of 1 to 5, how easy is it go get help on a Philips Norelco problem?
~Ronmar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronmar: I'd give them a two out of five on communication.
GetHuman: And what about Philips Norelco's ability to quickly and effectively address your problem?
~Ronmar: For that I would say five out of five.
GetHuman: And finally- any advice for other Philips Norelco customers?
~Ronmar: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Norelco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronmar taken from his Philips Norelco customer service problem that occurred on November 10th, 2017.

Philips Norelco

4.25 of 5 stars | 31 reviews

~Ronmar's Philips Norelco Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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