Philips Norelco: Got a Sensa Touch razor for Christmas. A week...
A Philips Norelco customer review by GetHuman user ~nothappyinvirginia from November 14th, 2017
Background on ~nothappyinvirginia's case
GetHuman: ~nothappyinvirginia - can you tell our other Philips Norelco customers when your case took place?
~nothappyinvirginia: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Philips Norelco, and if so, how?
GetHuman: And which of these common Philips Norelco customer issues best describes the reason you wanted to talk to them?
(Shows ~nothappyinvirginia a list of common Philips Norelco problems)
~nothappyinvirginia: "Technical support" was why I was trying to call.
~nothappyinvirginia's review of Philips Norelco customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips Norelco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothappyinvirginia: Got a Sensa Touch razor for Christmas. A week later one of the * heads breaks. Call customer service and was told, "A new one will be mailed right out". * weeks later, call again. This time, long wait, finally get someone, put on hold numerous times, finally told, "they're out of stock, they're on back order". I asked, "when will they be in?" I dunno, was the answer. So here it sits. When the replacement heads arrives, if it ever does, I'll return it to the store my wife bought it at, and get a razor that isn't a Norelco. How could you be "out of stock" of something like this after Christmas? Talk about poor planning, **** poor customer service.
GetHuman: Let's quantify your experience contacting Philips Norelco. On a scale of 1 to 5, how easy is it go get help on a Philips Norelco problem?
~nothappyinvirginia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothappyinvirginia: I'd give them a three out of five on communication.
GetHuman: And what about Philips Norelco's ability to quickly and effectively address your problem?
~nothappyinvirginia: For that I would say five out of five.
GetHuman: And finally- any advice for other Philips Norelco customers?
~nothappyinvirginia: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Norelco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothappyinvirginia taken from his Philips Norelco customer service problem that occurred on November 9th, 2017.