Piedmont Natural Gas: I placed calls from *:** AM to *:** AM on Frida...
A Piedmont Natural Gas customer review by GetHuman user ~sfulton 52 from November 15th, 2017
Background on ~sfulton 52's case
GetHuman: ~sfulton 52 - can you tell our other Piedmont Natural Gas customers when your case took place?
~sfulton 52: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to Piedmont Natural Gas, and if so, how?
GetHuman: And which of these common Piedmont Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~sfulton 52 a list of common Piedmont Natural Gas problems)
~sfulton 52: "Change appointment" was why I was trying to call.
~sfulton 52's review of Piedmont Natural Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Piedmont Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sfulton 52: I placed calls from *:** AM to *:** AM on Friday, March *, **** and a recording asked me to call back during regular business hours of Mon. - Fri. * Am to * PM or Sat. * AM until * PM. My calling time coincides with your business hours, so I need an explanation for the message I am receiving.
GetHuman: Let's quantify your experience contacting Piedmont Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Piedmont Natural Gas problem?
~sfulton 52: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sfulton 52: I'd give them a five out of five on communication.
GetHuman: And what about Piedmont Natural Gas's ability to quickly and effectively address your problem?
~sfulton 52: For that I would say three out of five.
GetHuman: And finally- any advice for other Piedmont Natural Gas customers?
~sfulton 52: Call them early in the day or late. Don't forget any personal or account information you might need for Piedmont Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sfulton 52 taken from his Piedmont Natural Gas customer service problem that occurred on November 6th, 2017.