Piedmont Natural Gas: If you have the option, choose central heat*air...
A Piedmont Natural Gas customer review by GetHuman user ~tphil65 from November 7th, 2017
Background on ~tphil65's case
GetHuman: ~tphil65 - can you tell our other Piedmont Natural Gas customers when your case took place?
~tphil65: Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to Piedmont Natural Gas, and if so, how?
GetHuman: And which of these common Piedmont Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~tphil65 a list of common Piedmont Natural Gas problems)
~tphil65: "Book appointment" was why I was trying to call.
~tphil65's review of Piedmont Natural Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Piedmont Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tphil65: If you have the option, choose central heat*air. PNG customer service, policies and charges are horrible. I'd rather use my hair dryer to stay warm in the winter than to deal with this company any longer.
GetHuman: Let's quantify your experience contacting Piedmont Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Piedmont Natural Gas problem?
~tphil65: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tphil65: I'd give them a three out of five on communication.
GetHuman: And what about Piedmont Natural Gas's ability to quickly and effectively address your problem?
~tphil65: For that I would say five out of five.
GetHuman: And finally- any advice for other Piedmont Natural Gas customers?
~tphil65: Call them early in the day or late. Don't forget any personal or account information you might need for Piedmont Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tphil65 taken from his Piedmont Natural Gas customer service problem that occurred on October 28th, 2017.