Pitney Bowes Equipment: I need a new printhead. They won't send one wit...
A Pitney Bowes Equipment customer review by GetHuman user ~Steve from November 7th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Pitney Bowes Equipment customers when your case took place?
~Steve: Sure. It was late at night, on October 30th.
GetHuman: Did you reach out to Pitney Bowes Equipment, and if so, how?
GetHuman: And which of these common Pitney Bowes Equipment customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Pitney Bowes Equipment problems)
~Steve: "Complaint" was why I was trying to call.
~Steve's review of Pitney Bowes Equipment customer service
GetHuman: So how would you sum up your experience for GetHuman's Pitney Bowes Equipment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: I need a new printhead. They won't send one without a tech coming. I have been waiting for a week. We don't have a working postage meter because pb won't send a printhead I could change in a minute. Their service reps just say "someone" will call. No calls. No service. I have a corpse where a working postage meter used to sit. Thanks a lot PB*
GetHuman: Let's quantify your experience contacting Pitney Bowes Equipment. On a scale of 1 to 5, how easy is it go get help on a Pitney Bowes Equipment problem?
~Steve: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a one out of five on communication.
GetHuman: And what about Pitney Bowes Equipment's ability to quickly and effectively address your problem?
~Steve: For that I would say four out of five.
GetHuman: And finally- any advice for other Pitney Bowes Equipment customers?
~Steve: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pitney Bowes Equipment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Pitney Bowes Equipment customer service problem that occurred on October 30th, 2017.