Pizza Hut: The rep sucked. I called to fix a coupon that w...
A Pizza Hut customer review by GetHuman user GetHuman-308501 from November 19th, 2017
Background on GetHuman-308501's case
GetHuman: GetHuman-308501 - can you tell our other Pizza Hut customers when your case took place?
GetHuman-308501: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Pizza Hut, and if so, how?
GetHuman: And which of these common Pizza Hut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-308501 a list of common Pizza Hut problems)
GetHuman-308501: "Account Access" was why I was trying to call.
GetHuman-308501's review of Pizza Hut customer service
GetHuman: So how would you sum up your experience for GetHuman's Pizza Hut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-308501: The rep sucked. I called to fix a coupon that wasn't working on their website. I was told it would be given to IT and fixed "shortly" but with no guarantees on if shortly meant tonight. I was basically told to hold off on ordering, if I wanted to redeem the coupon, until it was fixed.
GetHuman: Let's quantify your experience contacting Pizza Hut. On a scale of 1 to 5, how easy is it go get help on a Pizza Hut problem?
GetHuman-308501: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-308501: I'd give them a five out of five on communication.
GetHuman: And what about Pizza Hut's ability to quickly and effectively address your problem?
GetHuman-308501: For that I would say one out of five.
GetHuman: And finally- any advice for other Pizza Hut customers?
GetHuman-308501: Call them early in the day or late. Don't forget any personal or account information you might need for Pizza Hut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-308501 taken from his Pizza Hut customer service problem that occurred on November 14th, 2017.