Planetshoes.com: Took weeks to receive an order* refused to pric...
A Planetshoes.com customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Planetshoes.com customers when your case took place?
~anonymous: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Planetshoes.com, and if so, how?
GetHuman: And which of these common Planetshoes.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Planetshoes.com problems)
~anonymous: "Cancel order" was why I was trying to call.
~anonymous's review of Planetshoes.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Planetshoes.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Took weeks to receive an order* refused to price match even with their own price reduction* lost one of my orders and did not respond to calls or emails.
GetHuman: Let's quantify your experience contacting Planetshoes.com. On a scale of 1 to 5, how easy is it go get help on a Planetshoes.com problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Planetshoes.com's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Planetshoes.com customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Planetshoes.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Planetshoes.com customer service problem that occurred on November 17th, 2017.
Planetshoes.com
2.00 of 5 stars | 10 reviews
~anonymous's Planetshoes.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Planetshoes.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Planetshoes.com in any way.