Playstation: Could not actually speak with anyone. Just a au...
A Playstation customer review by GetHuman user ~Bones3949 from November 28th, 2017
Background on ~Bones3949's case
GetHuman: ~Bones3949 - can you tell our other Playstation customers when your case took place?
~Bones3949: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Bones3949 a list of common Playstation problems)
~Bones3949: "Setup an account" was why I was trying to call.
~Bones3949's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bones3949: Could not actually speak with anyone. Just a automated recording. Telling me the psn is down. Now that doesn't answer any of my questions. Why is it down. Why am I now paying for a service that seems to have a large amount of down time. Maintance of psn is what I am getting for an answer. Ignorant. Why would you choose to do maintenance of the psn the day before independence day and in the middle of the day. On a Friday. That is retarded. Xbox line isn't down this much. Sick of paying for a never working service.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Bones3949: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bones3949: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Bones3949: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Bones3949: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bones3949 taken from his Playstation customer service problem that occurred on November 23rd, 2017.