Playstation: Line was busy never got a call to ring. Thought...
A Playstation customer review by GetHuman user GetHuman-435995 from November 25th, 2017
Background on GetHuman-435995's case
GetHuman: GetHuman-435995 - can you tell our other Playstation customers when your case took place?
GetHuman-435995: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435995 a list of common Playstation problems)
GetHuman-435995: "Update account information" was why I was trying to call.
GetHuman-435995's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435995: Line was busy never got a call to ring. Thought problems were fixed? Seem like you guys have them more than ever since we (the customers) started paying for online services. This is very disappointing.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-435995: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435995: I'd give them a five out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-435995: For that I would say four out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-435995: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435995 taken from his Playstation customer service problem that occurred on November 15th, 2017.