Playstation: poor attitude, someone is using my debit card n...
A Playstation customer review by GetHuman user GetHuman-52104 from November 28th, 2017
Background on GetHuman-52104's case
GetHuman: GetHuman-52104 - can you tell our other Playstation customers when your case took place?
GetHuman-52104: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-52104 a list of common Playstation problems)
GetHuman-52104: "Banned Account" was why I was trying to call.
GetHuman-52104's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-52104: poor attitude, someone is using my debit card number, has charged $** *x and "there is no way to look up any info without the e-mail or account name" If I knew that then I wouldn't be calling to ask. Just told me to call my bank. Rasheta did tell me that all my card info would be on the billing info, but it can't be accessed. Very short and curt, no help at all. Just plain poor service.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-52104: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-52104: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-52104: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-52104: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-52104 taken from his Playstation customer service problem that occurred on November 21st, 2017.