Playstation: Spoke to an agent,because an update screwed up...

A Playstation customer review by GetHuman user ~Suk it Sony from November 25th, 2017

Background on ~Suk it Sony's case

GetHuman: ~Suk it Sony - can you tell our other Playstation customers when your case took place?
~Suk it Sony: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Playstation, and if so, how?
~Suk it Sony: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Suk it Sony a list of common Playstation problems)
~Suk it Sony: "Recover Account" was why I was trying to call.

~Suk it Sony's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suk it Sony: Spoke to an agent,because an update screwed up my entire system and and to restart it back to factory settings. Once he realized that it was time to close he hung up on me without even trying to to help...really playstation and there is no alternative way to contact anyone else and the CHAT agents are imbeciles!
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Suk it Sony: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suk it Sony: I'd give them a four out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Suk it Sony: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Suk it Sony: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suk it Sony taken from his Playstation customer service problem that occurred on November 23rd, 2017.

Playstation

1.91 of 5 stars | 570 reviews

~Suk it Sony's Playstation Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Playstation, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Playstation in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!