Playstation: They had the cheek to have an attitude after I...
A Playstation customer review by GetHuman user ~lisa from November 25th, 2017
Background on ~lisa's case
GetHuman: ~lisa - can you tell our other Playstation customers when your case took place?
~lisa: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~lisa a list of common Playstation problems)
~lisa: "Technical support" was why I was trying to call.
~lisa's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisa: They had the cheek to have an attitude after I waited almost an hour to get through. They know you don't want them hanging up on you after you've waited so long. Unfortunately I have already purchased the ps* but trust me, this will be my last console purchase from them. It has been confirmed to me today that playstation cares nothing for the consumer.*I will give xbox a try after this and if that goes well I'll sell the ps*. *Imho playstation *****!
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~lisa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisa: I'd give them a four out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~lisa: For that I would say five out of five.
GetHuman: And finally- any advice for other Playstation customers?
~lisa: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisa taken from his Playstation customer service problem that occurred on November 19th, 2017.