Playstation: i was playimg black ops* and it logged me out a...
A Playstation customer review by GetHuman user ~gamertag tireland99 from November 20th, 2017
Background on ~gamertag tireland99's case
GetHuman: ~gamertag tireland99 - can you tell our other Playstation customers when your case took place?
~gamertag tireland99: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~gamertag tireland99 a list of common Playstation problems)
~gamertag tireland99: "Setup an account" was why I was trying to call.
~gamertag tireland99's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gamertag tireland99: i was playimg black ops* and it logged me out and told me to log back in and when i did it told me all my info was wrong
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~gamertag tireland99: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gamertag tireland99: I'd give them a four out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~gamertag tireland99: For that I would say five out of five.
GetHuman: And finally- any advice for other Playstation customers?
~gamertag tireland99: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gamertag tireland99 taken from his Playstation customer service problem that occurred on November 18th, 2017.