Playstation: You people are idiots making comments just to d...

A Playstation customer review by GetHuman user ~Your mother from November 18th, 2017

Background on ~Your mother's case

GetHuman: ~Your mother - can you tell our other Playstation customers when your case took place?
~Your mother: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Playstation, and if so, how?
~Your mother: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Your mother a list of common Playstation problems)
~Your mother: "Banned Account" was why I was trying to call.

~Your mother's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Your mother: You people are idiots making comments just to down Sony. I've called them several times never had a problem. Shut up and get over it. I've had an xbox for those who say they're switching, make that three and they all died, when I called the customer service I got a big **** YOU from them. Plus paying for live is shot.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Your mother: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Your mother: I'd give them a four out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Your mother: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Your mother: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Your mother taken from his Playstation customer service problem that occurred on November 13th, 2017.

Playstation

1.91 of 5 stars | 570 reviews

~Your mother's Playstation Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Playstation, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Playstation in any way.

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