Playstation: It was the worst service call ever i would rath...

A Playstation customer review by GetHuman user ~happy guy from November 21st, 2017

Background on ~happy guy's case

GetHuman: ~happy guy - can you tell our other Playstation customers when your case took place?
~happy guy: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Playstation, and if so, how?
~happy guy: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~happy guy a list of common Playstation problems)
~happy guy: "Technical support" was why I was trying to call.

~happy guy's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy guy: It was the worst service call ever i would rather kill myself then come back and kill myself again!! Near again will i purchase a ps.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~happy guy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy guy: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~happy guy: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
~happy guy: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy guy taken from his Playstation customer service problem that occurred on November 18th, 2017.


1.91 of 5 stars | 570 reviews

~happy guy's Playstation Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Playstation, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Playstation in any way.

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