Playstation: We have been trying to use our brand new ps* bu...
A Playstation customer review by GetHuman user ~Don't have one yet from November 25th, 2017
Background on ~Don't have one yet's case
GetHuman: ~Don't have one yet - can you tell our other Playstation customers when your case took place?
~Don't have one yet: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Don't have one yet a list of common Playstation problems)
~Don't have one yet: "Complaint" was why I was trying to call.
~Don't have one yet's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don't have one yet: We have been trying to use our brand new ps* but nothing will make it work. All day and night. We called and we're talked down to by your agent. As if my child is at fault for your lack of security on your server. So what is going to be the answer here? We paid a lot of money and bought our games from you ON LINE we need to download them.so we can play NOTHING until you fix your servers. What is the solution for my family and our *** dollars???
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Don't have one yet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don't have one yet: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Don't have one yet: For that I would say two out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Don't have one yet: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don't have one yet taken from his Playstation customer service problem that occurred on November 15th, 2017.