All you get is a "playstation network is down...
A Playstation customer review by GetHuman user ~Salem from November 25th, 2017
Background on ~Salem's case
GetHuman: ~Salem - can you tell our other Playstation customers when your case took place?
~Salem: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Salem a list of common Playstation problems)
~Salem: "Cancel service" was why I was trying to call.
~Salem's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Salem: All you get is a "playstation network is down" recorded message. We can't even have the courtesy of being able to talk to someone? This is a horrible first impression from playstation I'm beginning to regret switching over from Microsoft, they have their act together.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Salem: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Salem: I'd give them a three out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Salem: For that I would say two out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Salem: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Salem taken from his Playstation customer service problem that occurred on November 18th, 2017.